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Lajward Tech ("we", "us", "our") operates the website tech.lajwardweb.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Site or placing an order, you agree to this policy.
1. Information We Collect
Information you give us:
- Name, email address, phone number
- Billing and shipping address
- Order details and messages you send us
- Account details, if you create an account (username and password)
Information collected automatically:
- IP address, browser type, device type and operating system
- Pages visited, time spent, and referring website
- Cookies and similar technologies (see Section 7)
Payment information: We do not store your full card number or security code. Payments are handled by third-party payment providers (see Section 4).
2. How We Use Your Information
- To process and deliver your orders
- To send order confirmations, shipping updates and tracking numbers
- To respond to your questions and provide customer support
- To handle returns, refunds and disputes
- To prevent fraud and keep the Site secure
- To improve the Site, our products and your shopping experience
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
- To meet legal obligations
3. Our Business Model and Your Data
We sell products that are fulfilled by third-party suppliers and shipped directly to you. To complete your order, we must share the necessary details of your order with these suppliers and their shipping partners.
4. Who We Share Information With
We do not sell your personal information. We share it only with the following, and only as needed:
- Suppliers and fulfilment services: Your name, shipping address, phone number and order details are shared with our suppliers (for example, sellers on AliExpress) and order-management tools (such as DSers) so they can prepare and ship your order.
- Shipping and delivery carriers: They receive your name, address and phone number to deliver your package.
- Payment providers: Payments are processed by third-party providers such as HesabPay, Stripe or PayPal. They collect and process your payment details under their own privacy policies.
- Website and email service providers: Our hosting provider, caching, security and email tools help us run the Site.
- Analytics and advertising partners: If we use tools such as Google Analytics or Meta (Facebook) Pixel, they may collect information about your visits.
- Legal and safety: We may disclose information when required by law, to respond to legal requests, or to protect our rights, customers or the Site.
5. International Data Transfers
We serve customers in the United States. Your information may be processed in other countries, including the countries where our suppliers, carriers and service providers operate. By placing an order, you understand that your information may be transferred to and handled in these countries to fulfill your order.
6. Data Security
We use reasonable measures to protect your information, including secure connections (HTTPS) and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies
We use cookies to keep items in your cart, remember your preferences, understand how the Site is used, and improve performance. You can control or delete cookies in your browser settings. Disabling cookies may affect some features, such as the shopping cart and checkout.
8. How Long We Keep Your Information
We keep your information only as long as needed to fulfil your orders, provide support, meet legal and accounting requirements, and resolve disputes. After that, we delete or anonymize it.
9. Your Choices and Rights
You may contact us to:
- Ask what personal information we hold about you
- Correct inaccurate information
- Ask us to delete your information, where the law allows
- Opt out of marketing emails (use the unsubscribe link in any email)
If you live in a US state with a privacy law (such as California), you may have additional rights, including the right to know, delete and correct your information, and not to be discriminated against for using these rights. We do not sell your personal information. To make a request, email us at the address below. We may need to verify your identity first.
10. Children's Privacy
Our Site is not intended for children under 13 (or under 16 where local law requires), and we do not knowingly collect their information. If you believe a child has given us personal information, please contact us and we will delete it.
11. Third-Party Links
The Site may link to other websites. We are not responsible for their content or privacy practices. Please read their policies before giving them your information.
12. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the Site means you accept the updated policy.
13. Contact Us
For questions or requests about this policy, contact us:
- Email: info@lajwardweb.com
- Website: tech.lajwardweb.com